FREQUENTLY ASKED QUESTIONS

We’re always happy to answer any questions our customers have. Below are the most common questions we get asked. If your question isn’t answered below please contact your nearest workshop for more information.

What types of vehicles do you service?

We service a wide range of vehicles including cars, trucks, and mobile plant equipment. Whether it’s petrol or diesel, vintage or brand new, our team has the skills to handle it.

Do you offer any warranties on your repairs?

Yes, all of our repairs come with a standard warranty for your peace of mind. For specific terms and conditions, feel free to ask us directly.

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How do you price your services?

Our pricing is transparent and straightforward, with no hidden fees. The cost will depend on the type of service or repair required. For an accurate estimate, give us a call or bring your vehicle in for an assessment.

What types of payment do you accept?

We accept all major credit cards, debit cards, and cash payments.

How long will the service or repair take?

The duration depends on the nature of the work required. We aim to complete most standard services within the same day. For more complex issues, we’ll give you a time estimate during our initial assessment.

Can I wait at the workshop while my vehicle is being serviced?

Absolutely, we have a comfortable waiting area where you can relax while we take care of your vehicle. And if you ever get bored, Johan is always up for a chat about cars, sports, or anything under the sun!

What does "auto electrical services" include?

Auto electrical services cover a wide range of repairs and maintenance related to your car’s electrical system. This includes battery checks, alternator replacement, starter motor replacement, fixing electrical wiring, and troubleshooting electronic components like sensors and onboard computers.

How often should I have my car's electrical system checked?

We recommend having a basic electrical system check at least once a year. However, if you notice symptoms like difficulty starting the car, flickering lights, or a dashboard warning light, it’s best to get it checked immediately.

How do I know if my alternator is failing?

Signs of a failing alternator include dimming headlights, frequent battery discharge, a warning light on the dashboard, or even stalling of the vehicle. If you encounter any of these symptoms, schedule an appointment for a comprehensive electrical system check-up.

Is it the battery or the starter motor that's causing my car not to start?

The symptoms for a failing battery and a failing starter motor can be quite similar, such as the car not starting or making a clicking noise when attempting to start. Our technicians can diagnose the issue and determine whether you need a battery replacement, starter motor replacement, or both.

Are your auto electrical services covered under warranty?

Yes, all our auto electrical services, including alternator and starter motor replacements, come with a warranty for added peace of mind. The duration of the warranty may vary based on the type of service and parts used.

What kind of vehicles do you service?

At Claassen Mechanical, we are equipped to handle a wide range of vehicles, including sedans, SUVs, trucks, and commercial vehicles. Our technicians are trained in dealing with various makes and models.

Do you offer any discounts or special offers?

We periodically offer special promotions and discounts on auto electrical services. Please check our website or contact us directly to learn about any current offers.

How long does it take to replace an alternator or a starter motor?

Typically, alternator and starter motor replacements can be completed within a few hours, but it may vary depending on your vehicle’s make and model. We always aim for a quick turnaround to minimize inconvenience.

 

Can I still drive my car if the electrical system is showing signs of malfunction?

While the car might still operate, it’s risky to ignore electrical issues. A malfunctioning electrical system can affect critical safety features and may lead to more severe problems that can leave you stranded on the road.

How can I schedule an appointment?

You can schedule an appointment by calling us at [Your Contact Information] or by filling out the appointment form on our website. We also accept walk-ins, but appointments are recommended to minimize wait times.

What are the signs that my brakes need repair or replacement?

Common indicators include squeaking or grinding noises, a soft or spongy brake pedal, vibrations during braking, and reduced stopping power. If you notice any of these signs, it’s time for an inspection.

How often should I get my brakes checked?

For preventive maintenance, we recommend a brake inspection at least once a year or every 12,000 miles, whichever comes first. However, if you experience any warning signs, get them checked immediately.

What is the average lifespan of brake pads?

The lifespan of brake pads can vary depending on driving habits, the material of the pads, and other factors. Generally, they should be replaced every 40,000 to 50,000 miles.

What is included in a standard brake service at Claassen Mechanical?

Our standard brake service includes a thorough inspection of brake pads, rotors, calipers, and the entire braking system. Depending on the findings, services may range from pad replacement to rotor resurfacing or replacement.

How long does it take to replace brake pads?

The process usually takes about 1 to 2 hours, but this can vary depending on the condition of your brakes and whether additional components need attention.

What happens if I ignore brake issues?

Ignoring brake issues can lead to longer stopping distances, further damage to your brake system, and a higher risk of accidents.

Is brake fluid replacement part of your service?

Yes, we evaluate the condition of your brake fluid and recommend replacement if necessary. Generally, brake fluid should be replaced every two years or 24,000 miles.

Do you offer any warranties on your brake repair and replacement services?

Absolutely. All our brake services come with a warranty to give you peace of mind, ensuring that the work meets or exceeds industry standards.

Can I drive my car if I suspect a brake issue?

If you suspect a brake issue, we strongly recommend getting it inspected immediately. Continuing to drive with problematic brakes can be dangerous.

How do I schedule an appointment for brake repair or replacement?

You can schedule an appointment by calling us at [Your Contact Number] or visiting our location in Rockingham. We’re committed to providing prompt and reliable service.

What's on your service menu for cars?

A: We provide a comprehensive array of services from routine oil changes and tire rotations to brake diagnostics and repairs. Our highly skilled mechanics are trained to manage a variety of automotive maintenance and repair procedures.

How frequent should my car visits be for servicing?

A: While it varies by make and model, a general rule is to have your car checked every 6 months or between 5,000 to 7,500 miles, depending on what comes first. Always refer to your manufacturer’s guidelines for the best advice.

What does a standard car service entail at Claassen Mechanical?

Our basic package includes changing the oil and filter, rotating and inspecting your tires, checking fluid levels and replenishing them if needed, examining brakes, and conducting a broad safety assessment of your vehicle.

How much time should I plan for a car service?

Generally, a standard service might take around 1-2 hours. However, time can vary depending on the service level and if any other issues are discovered that need attention.

Is scheduling an appointment mandatory for servicing?

We strongly suggest setting up an appointment to make sure that we allocate the proper resources and time for your vehicle. You can easily book a time slot by reaching out to our service center.

Can you handle cars that are within their warranty period?

Absolutely. Our seasoned technicians are well-versed in manufacturer guidelines, so you can get your car serviced without affecting its warranty.

What if additional issues arise during the service?

If we stumble upon any extra concerns or required repairs during the service, we’ll inform you immediately, provide a thorough explanation, and wait for your go-ahead before proceeding.

What's the typical frequency for oil changes?

Generally, oil should be changed every 3,000 to 5,000 miles, but this can vary. It’s best to consult your owner’s manual for specific recommendations tailored to your car.

Can you give a preliminary cost assessment for services??

Certainly! We offer a detailed cost breakdown prior to performing any work. Our service advisors will communicate these estimates to you for your approval.

Are there any current promotions or discounts on services?

We periodically offer special deals on various services. Please consult our website or contact our service center to learn about any current promotions.

What is Engine Management Diagnosis?

Engine Management Diagnosis involves evaluating the car’s engine control unit (ECU) and associated systems to identify issues affecting performance, efficiency, or emissions.

How long does a diagnostic test take?

Generally, an initial diagnostic test can take anywhere from 30 minutes to an hour. However, the total time may vary depending on the complexity of the issue.

Is it expensive to get an engine management diagnosis?

The cost can vary depending on the type of car and the specific issue. However, we offer competitive pricing and transparent quotes at Claassen Mechanical, your preferred car mechanic in Rockingham.

What signs indicate that I need an engine management diagnosis?

Common signs include decreased fuel efficiency, performance issues, or warning lights appearing on the dashboard.

Can I drive my car with the engine management light on?

While your car may still be operational, it’s not advisable to ignore the engine management light. Doing so can lead to more severe problems down the line.

What types of issues can an engine management diagnosis reveal?

Our diagnostic tests can uncover a range of issues including sensor malfunctions, problems in the ignition system, fuel system irregularities, and more.

Why should I choose Claassen Mechanical for my engine management needs?

As the trusted car mechanic in Rockingham, we offer expert technicians, advanced diagnostic equipment, and a commitment to customer satisfaction that sets us apart.

How often should I get an engine management diagnosis?

If your car is running smoothly and you’re not experiencing any issues, a regular yearly check-up as part of your standard vehicle maintenance should suffice.

What should I do if I experience engine problems while driving?

If you notice warning lights or experience irregular engine behavior while driving, it’s best to pull over safely and contact us immediately for advice.

Do you use original parts for repairs?

Yes, we utilize high-quality, manufacturer-approved parts for all our repair services.

How long does an exhaust system repair take?

The duration of the repair depends on the severity of the issue. Minor repairs can often be completed within a few hours, while more complex issues may require a full day. We aim to complete all repairs as quickly and efficiently as possible.

Are your technicians certified?

Absolutely, our technicians are highly skilled and certified, with years of experience in the automotive industry.

What services do you offer for exhaust systems?

At Claassen Mechanical, we offer a comprehensive range of exhaust system services, from diagnosing leaks and cracks to replacing mufflers and catalytic converters. Our skilled technicians ensure your vehicle’s exhaust system is functioning at its best.

How do I know if my exhaust system needs repairs?

Common signs that your exhaust system needs attention include excessive noise, a decrease in fuel efficiency, and unpleasant odors inside the car. If you notice any of these symptoms, it’s best to schedule an appointment with us for a thorough inspection.

How long does an exhaust system repair take?

The duration of the repair depends on the severity of the issue. Minor repairs can often be completed within a few hours, while more complex issues may require a full day. We aim to complete all repairs as quickly and efficiently as possible.

Do you offer warranties on your repairs?

Yes, all our exhaust system repairs come with a minimum 12-month or 20,000-km warranty, giving you peace of mind.

Are your technicians certified?

Absolutely, our technicians are highly skilled and certified, with years of experience in the automotive industry.

What types of vehicles do you service?

We service all makes and models of cars, trucks, and SUVs. Whether you have a domestic or imported vehicle, we’ve got you covered.

Why should I choose Claassen Mechanical for my exhaust system needs?

As the leading Car Mechanic in Rockingham, we are committed to customer satisfaction and excellence in service. Our skilled technicians, high-quality parts, and competitive pricing make us the top choice for all your exhaust system needs.

Do I need an appointment for an exhaust system check?

While we do accept walk-ins, scheduling an appointment ensures that we can serve you promptly. You can easily book an appointment by calling us or through our website.

Can you help improve my car’s fuel efficiency?

Yes, one of the benefits of a well-maintained exhaust system is improved fuel efficiency. We can diagnose and repair any issues that are hindering your car’s performance.

How does a faulty exhaust system affect my car?

A faulty exhaust system can lead to decreased fuel efficiency, increased emissions, and even pose potential health risks due to harmful gases. Therefore, it’s crucial to address any issues as soon as possible.

What does fuel pump replacement involve?

Our technicians will remove the old fuel pump and install a new one, ensuring all connections and hoses are properly fitted. A series of tests will be conducted afterward to confirm everything is working as it should.

Is fuel injector cleaning really necessary?

Over time, deposits and grime can clog your fuel injectors, leading to decreased performance and efficiency. Cleaning them is vital to maintain optimal engine performance.

Can a faulty fuel system affect my car's performance?

Absolutely, a malfunctioning fuel system can lead to decreased power, poor fuel efficiency, and can ultimately cause damage to your engine.

What are the signs that my fuel system needs servicing?

Common symptoms include poor acceleration, reduced fuel efficiency, strange engine noises, or even stalling.Common symptoms include poor acceleration, reduced fuel efficiency, strange engine noises, or even stalling.

How often should I get my fuel system serviced?

A general recommendation is to get your fuel system serviced every 30,000 miles, although this can vary based on your car’s make and model, as well as your driving conditions.

What kind of parts do you use for replacements?

At Claassen Mechanical, we use only high-quality, manufacturer-approved parts to ensure the best results for our customers.

Do you service both petrol and diesel engines?

Yes, our experienced technicians are well-versed in handling fuel systems for both petrol and diesel engines.

How long will a fuel system service take?

The duration can vary depending on the service required, but most fuel system services can be completed within a few hours.

Are there any preventive measures I can take to maintain my fuel system?

Using quality fuel, avoiding running your fuel tank too low, and having regular inspections can all contribute to a healthier fuel system.

How do I schedule a service appointment?

You can call us or visit our Rockingham location to schedule an appointment. We strive to accommodate your schedule and get your car back on the road as soon as possible.

What is a Log Book Service?

A Log Book Service is a comprehensive vehicle maintenance service that follows the guidelines set by your car’s manufacturer. It ensures that your vehicle is operating efficiently and safely, while also keeping your manufacturer’s warranty intact.

How often do I need a Log Book Service?

The frequency of your Log Book Service depends on your vehicle’s make and model, as well as the manufacturer’s recommendations, which are usually based on distance traveled or time elapsed. Check your vehicle’s log book for specifics.

Will a Log Book Service void my manufacturer’s warranty?

No, our Log Book Service is designed to comply fully with manufacturer guidelines, ensuring your warranty remains valid.

What's included in Claassen Mechanical's Log Book Service?

Our service includes a range of checks and maintenance tasks such as engine oil replacement, filter changes, brake and clutch fluid inspections, tyre assessments, safety evaluations, cooling system checks, and much more.

Can I schedule my Log Book Service online?

Yes, we offer a convenient online booking system. Alternatively, you can call us directly at [Your Contact Information.

Do you use genuine parts?

Absolutely. We use genuine or manufacturer-approved equivalent parts to ensure top performance and to keep your warranty intact.

Is your team qualified to perform Log Book Services?

Yes, our mechanics are highly trained and experienced in performing Log Book Services for a wide range of vehicle makes and models.

How long will the service take?

The duration of the service depends on your vehicle and its specific requirements. We aim to complete most Log Book Services within a day, but we will give you a more accurate estimate when you book.

What if my car has specific issues?

Our advanced diagnostic equipment allows us to identify and address specific issues with your vehicle. We also encourage you to share any concerns you may have when booking, so we can allocate extra time if needed.

Why should I choose Claassen Mechanical for my Log Book Service?

Claassen Mechanical is a trusted car mechanic in Rockingham, known for meticulous attention to detail, use of genuine parts, and a customer-focused approach. Our aim is to provide you with peace of mind and a vehicle in peak condition.

How often should I get my steering and suspension checked?

We recommend having your steering and suspension systems inspected at least once a year or whenever you notice any of the warning signs mentioned above.

What are the signs that my power steering needs attention?

Difficulty in turning the steering wheel and unusual noises when turning are common signs that your power steering system needs inspection.

How long does a steering or suspension service typically take?

The duration can vary depending on the issue but generally expect to spend at least an hour for a comprehensive inspection and service.

How much does it cost to replace shock absorbers?

The cost can vary depending on the make and model of your vehicle. Contact us for a precise quote.

What brands of replacement parts do you use?

We use high-quality parts that meet or exceed manufacturer specifications, ensuring longevity and performance.

Are your replacement parts covered under warranty?

Yes, all replacement parts used for steering and suspension repairs are covered by a manufacturer’s warranty.

Can I still drive my car if I suspect a steering or suspension issue?

It’s not advisable to continue driving with a potential steering or suspension issue as it can compromise your safety and further damage your vehicle.

What other services do you offer at Claassen Mechanical?

Apart from steering and suspension services, we offer a wide range of automotive repair and maintenance services. Check our Services page for more information.

Do I need to book an appointment for steering and suspension services?

While walk-ins are welcome, booking an appointment ensures quicker service.

How do I reach Claassen Mechanical for an appointment?

You can either give us a call or use the online booking form on our website to schedule your appointment.

How often should I get my transmission fluid changed?

Generally, it’s advisable to change your transmission fluid every 30,000 to 60,000 miles, but this can vary depending on your car’s make and model. For a more precise recommendation, consult your owner’s manual or give us a call.

What are the signs that my transmission needs attention?

If you experience erratic shifting, hear unusual noises when your car is in gear, or notice a delay in acceleration, it might be time to get your transmission checked.

Do you offer warranties on your transmission services?

Absolutely, we stand behind our work. All our transmission services come with a limited warranty for your peace of mind.

How long does a transmission service usually take?

For basic services like fluid and filter changes, you can expect it to take a few hours. More complex repairs or full rebuilds will naturally take longer.

Can I still drive my car if I think the transmission is failing?

Continuing to drive with a faulty transmission can cause further damage. If you suspect an issue, it’s best to get it diagnosed as soon as possible.

What brands of transmission fluid do you use?

We only use high-quality, brand-name fluids that are compatible with your car’s specifications.

Are your mechanics certified in transmission repair?

Yes, our team at Claassen Mechanical consists of certified professionals who are well-versed in all aspects of transmission repair and maintenance.

What is the cost of a complete transmission rebuild?

The cost can vary greatly depending on the extent of the damage and the make and model of your vehicle. Contact us for a more precise estimate.

Do I need an appointment for transmission service?

While walk-ins are always welcome, setting an appointment ensures that we can attend to your needs more promptly.

Why should I choose Claassen Mechanical for my transmission needs?

At Claassen Mechanical, we offer top-notch service at fair prices, carried out by certified experts. Plus, we’re local—your trusted Car Mechanic in Rockingham for all your transmission needs.

How much will an A/C service cost me?

The cost varies depending on the service required. We provide transparent quotes before beginning any work.

What brands of cars can you service?

As the leading Car Mechanic in Rockingham, we’re equipped to service a wide range of car brands and models.

How long does an A/C service appointment typically take?

Most standard A/C servicing can be completed within an hour or two, depending on the complexity of the issue.

Do you offer a warranty on your A/C repairs?

Yes, all our A/C repair services come with a warranty for both parts and labor. The specific duration may vary depending on the service.

What signs indicate that my A/C system needs attention?

If you notice weak airflow, strange odors, or a lack of cool air, it’s time to consult a trusted Car Mechanic in Rockingham like Claassen Mechanical.

How often should I have my car's air conditioning serviced?

Regular servicing is essential for optimal performance. We recommend a complete A/C service at least once a year.

Can I book an A/C service appointment online?

Absolutely, you can use our online form to schedule an appointment, or feel free to call us directly.

What methods of payment do you accept?

We accept various payment methods, including cash, credit/debit cards, and electronic bank transfers.

Is there anything I can do to maintain my car's A/C system between services?

Regularly running your A/C, even in winter, and keeping the system clean can help maintain its performance. For more comprehensive maintenance, it’s best to consult with a professional Car Mechanic in Rockingham.

Why should I choose Claassen Mechanical for my car’s A/C service?

Our team combines expertise, high-quality parts, and exceptional customer service to provide you with the best air conditioning service experience in Rockingham.

How long does a pre-purchase car inspection take?

A typical pre-purchase car inspection at Claassen Mechanical takes around 1-2 hours, depending on the age and condition of the vehicle.

Do I need to be present during the inspection?

While it’s not mandatory for you to be present, you’re more than welcome to attend. We value transparency and are happy to explain any findings directly to you.

What does the inspection cover?

Our comprehensive inspection includes checks on the engine, transmission, electrical systems, safety features, body and paint quality, and more. We’ll also take the car for a test drive to assess its on-road performance.

What will I receive after the inspection?

You’ll receive a detailed report outlining our findings, complete with photographs and recommendations. This report equips you with valuable information for negotiating your purchase.

How much does a pre-purchase car inspection cost?

The cost can vary depending on the make and model of the car, but rest assured, it’s a worthwhile investment to avoid potential future expenses. Contact us for a quote specific to your needs.

Can you inspect cars from private sellers as well as dealerships?

Absolutely, we can inspect vehicles from both private sellers and dealerships. The goal is to provide you with an unbiased evaluation, regardless of where the car comes from.

What if the inspection reveals problems?

If we identify issues, it doesn’t necessarily mean you should walk away from the deal. Our report will help you understand the severity of the problems and can be a useful tool for negotiating a lower price or requesting repairs.

Is a pre-purchase inspection the same as a roadworthy certificate?

No, they are not the same. A roadworthy certificate verifies that the vehicle meets minimum safety standards. A pre-purchase inspection is far more thorough and is designed to give you a complete understanding of the car’s condition.

Do you also offer post-purchase inspections?

Yes, we do offer post-purchase inspections. However, we highly recommend getting the pre-purchase inspection to make an informed decision before buying.

How do I book a pre-purchase car inspection with Claassen Mechanical?

Booking is simple. Just give us a call or fill out the online form on our website to schedule an appointment at your convenience.

Why Choose Claassen Mechanical

We've Got the Years Under Our Belt

Johan Claassen, our founder, has been in love with all things automotive for over 20 years. That’s not just a number; it’s a treasure trove of wisdom, expertise, and hands-on experience. When you hand over your keys to us, you’re getting more than a service—you’re getting decades of dedication.

One-Stop Shop for All Your Rides

Got a sedan that needs a tune-up or a truck that’s been lagging lately? Maybe some plant equipment that’s acting up? Don’t worry; we’ve seen it all and fixed it all. Petrol or diesel, vintage or brand new, we’ve got the skills to get you back on the road.

High-Tech Meets High Touch

Here, we pair modern tech with the kind of craftsmanship that’s been passed down through generations. We’ve got the gadgets to diagnose issues with pinpoint accuracy, but we also know when a problem needs a good old-fashioned wrench.

No Beating Around the Bush

We’re straight shooters who tell it like it is. You won’t find any technical mumbo-jumbo here or hidden costs that give you a shock. We keep you in the loop, giving you the lowdown on what we’re doing, how long it’ll take, and what it’ll cost.

Quality Doesn’t Have to Cost an Arm and a Leg

We believe everyone deserves excellent service without the sky-high bills. You won’t find any shortcuts or compromise in quality here, just fair, affordable prices for work that stands up to scrutiny.

We’re Your Neighbors

We’re not some big, faceless chain; we’re your fellow Rockingham community members. We want to see familiar faces coming back year after year, not because you have to, but because you want to. Our doors are always open for a chat, even if it’s just about the weather or last night’s game.

Your Satisfaction is Our Fuel

We don’t just aim to meet your expectations; we strive to exceed them. And if we’re not hitting the mark, we want to know. Your happiness isn’t just good business; it’s why we get out of bed in the morning.

So, why settle for less? Choose Claassen Mechanical for service that goes the extra mile. We’re eager to meet you, and even more eager to impress you.

WHAT OUR  CLIENT SAYS

Troy Jarvis
Troy Jarvis
2023-06-16
The call out fee is respectable. If I was into guys this one would be my Knight in shining armour 🤴 I took the offer to fix the problem myself with some education & saved myself many hundreds of dollars 💸 🤗
Kiara Marsh
Kiara Marsh
2023-02-01
Best Mechanics they do a great job for a good price and are lovely to deal with. Highly recommend
Nathan Noobly
Nathan Noobly
2021-08-17
Amazing attention to detail and very passionate about fixing cars, 100% recommended

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